In today’s competitive business environment, delivering excellent customer service is no longer optional—it is a key driver of growth and brand loyalty. Many companies are turning to outsourcing call center services to reduce operational costs, improve efficiency, and...

Egypt has become a preferred outsourcing destination due to its skilled multilingual workforce, strong infrastructure, and proximity to GCC and European markets. Globex Call Center Solution (GCS) delivers Many Gulf and European companies are actively searching for reliable...

The call center industry has undergone significant changes over the past decade, but no development has been as impactful as the rise of Artificial Intelligence (AI). What was once limited to basic automation and scripted responses has evolved...